First Pioneer National Bank understands that the security of your personal and account information is important to you. We also understand that our continued success as a financial institution relies on both our ability to offer banking services to you in a secure manner as well as your responsibility in keeping any access codes, passwords or PINs secure. To assist us in offering these Web-based banking services in a secure manner, we employ a number of measures which are described below. These measures allow us, among other benefits, to properly authenticate your identity when you access these services and protect your information as it travels the Internet between your PC and First Pioneer National Bank.
Every user must privately maintain a combination of a password and User
ID to use the Pioneer NetTeller system. Because the
user is assigned the original password by the bank, Pioneer NetTeller requires
the user to change the password on initial login to the system and before
any transactions can be requested. This requires the user to establish
an absolutely private password. If the password is lost or forgotten,
the bank will be able to reset a default password for the user
once First Pioneer National Bank has confirmed your identity.
If an unauthorized person attempts entry into a user's account by trying
to guess a User ID or password, Pioneer NetTeller,
will disable the password on the third incorrect attempt, thus disabling
the login combination. If you accidentally activate this security feature
by incorrectly inputting a password three times, you would need
to contact First Pioneer National Bank to re-enable the password
for that account. For example, a common mistake made by the user is
to have the CAPS-LOCK turned on while keying in a password.
To further protect you, a time-out feature is built into the Pioneer NetTeller program. This feature will automatically log you out of the current session after a 10 minute period of inactivity.
First Pioneer National Bank also requires the use of secure browsers
to protect you while you access our online financial services. More
specifically, the personal and account information that flows back
and forth between your PC and Pioneer NetTeller must
be encrypted while in transit – secure browsers are how we achieve
this level of protection. Encryption is the process of scrambling information
so that it can only be reassembled in its original clear text format
by someone who has the correct encryption key to do so. When used between
you and Pioneer NetTeller, this technology encrypts
your personal information as you send it to us, and vice versa, so
that only you or the bank can read it. You can check to see if your
browser is compliant with this standard by using the "Test your browser's
security" link located under the login box on our home page.
First Pioneer National Bank strongly recommends that any customer who desires to access the bank’s online financial services have installed on their access PC a full featured firewall program as well as a strong anti-virus application. These programs, if properly installed and maintained, will help protect you and your personal information by detecting and stopping malicious software from the Internet from infecting your machine and possibly compromising your protections. In addition, the bank also recommends the use of spyware and adware detection scanners to complete your arsenal of tools to protect your personal information.
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