Pioneer NetTeller allows our customers a secure and convenient way to access their First Pioneer accounts via the Internet. And it’s FREE! Some of the features available through Pioneer NetTeller include:

• Accessing current up-to-the-minute information about all of your accounts and view all transactions (including ATM and Debit Card transactions)
• Transferring funds between eligible accounts
• Retrieving statements for up to 90 days
• Downloading transaction information into money management programs such as Microsoft Money or Quicken

NO! Pioneer NetTeller is FREE. All you have to do is complete an application that’s available online or at any First Pioneer facility.

Current First Pioneer customers can click here for a Pioneer NetTeller Application. Or if you prefer, pick one up at any First Pioneer facility. A one-time SIGNED application is required. Once your SIGNED application is received by the Bank, you should receive your Pioneer NetTeller ID by mail within 2-3 business days. Then you will receive your password in a separate mailing. Your identity safety is very important to us. We don’t want to jeopardize that by sending your User ID and password in the same mailing. If you have any questions, feel free to call any of our friendly staff at 970-332-4824 in Wray or 970-854-2227 in Holyoke during regular banking hours.

If you are NOT currently a First Pioneer customer, you may also obtain a deposit account application by completing an online application or by visiting one of our convenient locations.

State-of-the-art technology is used to keep your information secure. All sensitive and personal information is encrypted and access requires passwords that only you know. In addition, your account numbers and Social Security number are never displayed on the NetTeller system. However, if you feel your information has been jeopardized in any way, please contact any FPNB staff member at 970-332-4824 in Wray or 970-854-2227 in Holyoke during regular banking hours.

You need the following to get started banking online:

• A personal computer
• An active account with an Internet service provider
• Internet browser software with 128 bit security encryption
• An account with First Pioneer National Bank

You will also need to sign up for Pioneer NetTeller so that you will receive a User ID and password.

You will need a connection to the Internet and a Web Browser that supports 128 bit SSL encryption. Use the browser test link on our homepage, right below the Pioneer NetTeller login, to run a check on your current browser. Microsoft Explorer and Netscape Navigator versions 4.0 (or higher) as well as the new Firefox browser, support this type of encryption. You may contact these vendors for a free browser upgrade. Pioneer NetTeller works with all Windows and Macintosh operating systems that support the browsers listed above.

As a security measure for your protection, First Pioneer requires all Pioneer NetTeller users to update their passwords and make them at least a minimum of 6 alpha-numeric characters. You will be prompted every 90 days to make a password change.

You are allowed 3 attempts to enter the correct password before your account will be locked. If you cannot remember your password and/or you are locked out of the system, please call any FPNB employee at 970-332-4824 in Wray or 970-854-2227 in Holyoke during regular banking hours for assistance.

All you need to do is contact any FPNB staff member during regular business hours to have your new account added.

As a security measure and for your protection, accounts will lock for several reasons such as inactivity or the incorrect password being entered three times in a row. If you account is locked, please call any FPNB employee at 970-332-4824 in Wray or 970-854-2227 in Holyoke during regular business hours and, upon proper identification, we will be happy to unlock the account and reset the password. This is only for the security of our customers.

There may be several reasons you are experiencing difficulty logging into your Pioneer NetTeller session. If you complete the ID and password fields, and click “submit” and your computer does not seem to do anything, the problem may be your browser. We have found that users with Internet Explorer version 6.0 or XP need to complete ONE of the following two options:

• At the bottom right hand corner of your screen there should be a little red circle with a minus sign inside. Double click on this icon and a “Privacy Report” window should appear. On the “Privacy Report”, highlight the site address in the text area by clicking once on it, then click “Summary”. When the Privacy Policy window pops up, check the box at the bottom that states “Always allow this site to use cookies”. Click “OK” and close out of the privacy report.
• If that does not seem to clear up the problem, you may want to try this solution. On the top Internet Explorer tool bar, choose “Tools” then “Internet Option.” On the “Internet Options” window, click on the tab labeled “Privacy”. On the Privacy window, there will be a section titled “Settings, and there will be a slider on the left hand side. Move the slider all the way down, until it says “Accept All Cookies.” Click “OK” and close out the window.